Fusion Premium Support is a paid support option which gives you direct access to with our support engineers for FusionReactor related incidents. Incidents can include usage questions and troubleshooting of unexpected behavior for documented FR features.
Read the Premium Product Support Policies
Read the Premium Support Program Service Agreement
Fusion Support Matrix
| FREE | PREMIUM | |
|---|---|---|
| Direct Interaction with Support Engineers: | ||
| Direct access to Technical Support Engineer | - |  |
| Direct telephone contact | - | |
| Direct email contact | - | |
| Response Time | - | Target 1 business day |
| Number of contacts | - | 1 |
| Cost for a single Support Incident | - | $149 |
| Cost for 5 x Support Incidents (valid for 1 year) | - | $599 |
| Self Help Resources: | ||
| Product Support Pages | |
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| Technical Knowledge Base | |
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| Google Discussion Forums | |
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| FusionReactor Help Document | |
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| FusionReactor Online Help | |
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| Product Interest Mailing List | |
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| Installation Support | |
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